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In order to further improve our out of hours technical support service, VirtualAcorn have today made available a beta version of the Technical Support Assistant (TSA). This is an online version of the system used in house to help diagnose and solve any problems reported by customers. The TSA will ask the user a number of yes/no questions in order to diagnose the problem and provided the solution is known, will present it to the user.
In addition the TSA will link into the revised on-line VirtualAcorn knowledge base. This allows the TSA to provide a simple solution to the problem as well as provide links to more detailed technical articles.
The updated VirtualAcorn technical support services, including the Knowledge Base articles and the TSA, can all be found from the Support button on the main VirtualAcorn website.