You may need to contact VirtualAcorn Technical Support
The Technical Support Assistant (TSA) has been unable to diagnose the problem you are having. You may need to contact VirtualAcorn technical support. If your product is over 1 year old VirtualAcorn reserve the right to make a charge for direct technical support via phone/e-mail. Support via the VirtualAcorn Forums remains free of charge regardless of the date of purchase.

VirtualAcorn's offices are open between 10am and 4pm Monday to Friday, excluding Bank Holidays and Christmas. The UK phone number is:

01283 522969

When no one is available to take your call an answerphone will be available for customers to leave contact details and a short message. Occasionally it will not be possible to have anyone available to answer calls for a short period during office hours. Please do leave a message and you will be called back as soon as possible. If you do not leave a message then we will be unable to return your call.

You can also e-mail Technical Support at livesupport@virtualacorn.co.uk