VirtualAcorn Technical Support

This section of the website contains up to date technical support information relating to VirtualAcorn products.

Before contacting us directly with a problem please see if the solution can be found here. This section of the website documents most common problems so it's very likely that someone else has had the same problem and that the solution is only a few mouse clicks away. If you do contact us by e-mail with a problem that's already covered by the Technical Support Assistant, or is already in the Knowledge Base then you may simply be referred back to this page.

Buying a new PC

If you are buying a new PC, either a desktop or a laptop, in order to run VirtualAcorn products, either a desktop or a laptop then it's worth reading our quick guide on the subject. It could save you buying the wrong machine for the job.

Specifications required to run VirtualAcorn products

This page gives you information on the specification you need to run our products.

The VirtualAcorn Technical Support Assistant

The Technical Support Assistant can help you diagnose and solve a number of common problems. We are currently testing this support method to see how effective it is. Since we are only open during normal office hours (10am to 5pm Monday to Friday) there can be a delay in you getting a response to a support e-mail that you have sent us. The Technical Support Assistant (beta version) asks the same questions we would ask over the phone, or via e-mail, in order to find the problem and suggest solutions. Experience so far suggests that this is an effective and quick way of solving most problems, especially out of office hours.

The VirtualAcorn Knowledge Base

The VirtualAcorn knowledge base contains a growing series of articles about VirtualAcorn. There is a lot of useful and interesting information available here. The VirtualAcorn Technical Support Assistant will direct you to appropriate articles in the Knowledge Base that cover any problems you may be having.